Refund policy

Every hat is embroidered to order, so we don't accept returns or exchanges for change of mind, wrong size expectations, or because you read the hat and regret it.

If your order arrives damaged, defective, or with the wrong design, email hello@horriblehatsco.com within 30 days of delivery with a photo and your order number. We'll replace it at no cost or refund you in full — your call.

Orders can be cancelled within 2 hours of purchase by emailing us; after that, production has started.